Refund Policy
Last updated: March 12, 2023
Thank you for ordering from FernBrooklane. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy outlines the conditions under which a refund may be made, and how to initiate a return.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 1234 5678 or visit our website fernbrooklane.sbs.
Exceptions / Non-Refundable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +39 06 1234 5678 with details of the product and the defect. You can send the item you consider defective to: Pizza Plaza, Rome, 00184, Italy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
How to Return Your Item
To return an item to FernBrooklane, please take the following steps:
- Ensure the item is in its original packaging and include your proof of purchase.
- Mail your return to the following address: Pizza Plaza, Rome, 00184, Italy.
- Remember to obtain proof of postage, and request a tracking number if possible. This will be your assurance of a returned item.
Changes to the Refund Policy
FernBrooklane may update this refund policy at our discretion. The updated version will be indicated by the Last updated date and the updated version will be effective as soon as it is accessible.
We encourage you to review this refund policy frequently to be informed of how we are protecting your rights as a consumer.
If you have any additional questions or require more information about our Refund Policy, do not hesitate to contact us through fernbrooklane.sbs or call us at +39 06 1234 5678.